Initial Post- Module 11 Coursework Example | Topics and Well Written Essays - 500 words

Initial Post- Module 11 - Coursework Example According to the case provided, there are chances that Michelle must have received complains concerning hostile hospital environment. It is critical for Michelle to call the parties acting in hostility to one another and correct the situations through reconciliation since only dislike and rudeness cannot cause a hostile work environment. Staff relations are determined by the way through which the management addresses and interacts with the employees (Boshoff & Stewart, 2013). Maintaining positive relations with the staff helps to reduce workplace conflicts, enhance the staff morale, and increase worker productivity. Michelle should focus on improving communication through concentrating on personal face-to-face meetings since these allow employees to seek further clarifications and contribute towards decision-making to ensure that they are satisfied. Another strategy for improving staff relations is encouraging career development (Xerri, 2013); this encourages the management to work closely with the nurses and secretaries to improve their skills and answer any questions they have. Michelle should focus on treating the junior nurses and secretaries as individuals to avoid misunderstanding of employees caused by the fallacy of generalization. Teamwork is one of the fundamental requirements for better healthcare (Xerri, 2013). Michelle should focus on uniting the nurses, assistant nurses, and secretaries to create harmony in health service delivery. The status of lack of teamwork is the main causative agent for all the coordination problems identified in the health centre. Michelle should ensure there is fair distribution of work according to each member’s experience and position in the organizational structure. This will guarantee improved services since each staff will perform their duties effectively. Another strategy for improving the quality of service is by